Shipping Policy

At Vivo Zebra, we are committed to delivering high-quality products directly to your door with zero hidden costs. Our goal is to offer you the best shipping options, no matter where you live.

To maintain our high standards and offer Free Shipping on every order, we optimize our logistics to ensure your items arrive safely and efficiently.

Shipping Rates & Costs

We believe in transparent pricing. That’s why we offer:

  • Free Standard Shipping: $0.00 on all orders, site-wide.

  • No Minimum Purchase: Whether you buy one item or ten, shipping is on us.

Delivery Timeline

To provide the best value and free delivery, our standard shipping window is as follows:

  • Processing Time: Orders are typically processed within 2-3 business days.

  • Shipping Time: Once processed, please allow 8–10 business days for your package to arrive at your destination.

  • Total delivery: 10-13 business days

Note: Delivery times may vary slightly during peak holiday seasons or due to unforeseen customs delays, but we always strive to meet our 8–10 day commitment.

Tracking Your Order

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing your tracking number.

You can use this number to monitor your package’s journey in real-time. Please allow 24–48 hours for the tracking information to update once the label has been created.

International Shipping

Vivo Zebra currently ships to [Insert Countries, e.g., the United States]. Please ensure your shipping address is entered correctly at checkout to avoid any delivery issues. We are not responsible for lost packages due to incorrect address information provided by the customer.

Lost or Damaged Packages

If your package is marked as “Delivered” but you have not received it, or if your item arrives damaged, please contact our support team immediately at contact@vivozebra.us. We will investigate with the carrier and ensure a resolution is reached.

Order Changes & Cancellations

If you need to change your shipping address, please email us within 6 hours of placing your order. Once the order has entered our processing phase, we are unable to redirect the package.

Contact Information

If you have any questions about the status of your shipment or our shipping practices, please reach out:

Email: contact@vivozebra.us Website: https://vivozebra.us/